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I enjoy using the expertise and knowledge I've gained to help customers.

Nikolina

Optical Assistant

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What does a typical day look like?

There’s no such thing as a typical day. Yes, there are certain tasks we perform daily that are the same, but everything else – the people we meet, the challenges we face and the solutions we deliver - are different all the time.

The biggest challenge is always making sure we give the same level of service to every customer who comes through the door. It’s imperative to us that the customer leaves the store happy with their purchase and the service they’ve received.


What are the best things about your role?

The two best things about working at Specsavers are the people I work with and the atmosphere in our store. But when it comes to the role itself, the thing I enjoy most is helping customers with unusual prescriptions. That’s when I really get to use the knowledge and expertise I’ve gained.

On one occasion recently a customer with a very high prescription came in. He was struggling with his new glasses and I figured out it was the frame he’d chosen that was causing the problem. By changing it to a smaller frame with a lighter lens, he was a lot more comfortable.

I was really happy that I’d managed to solve that problem without any help from my senior colleagues.

Describe the culture of your store?

The people I work with are great - everyone is really friendly and supportive of one another. More senior colleagues are always happy to share their knowledge and experience. Working with them and seeing how they approach different situation always inspire me to learn more.

As a team, we work really well together, taking care of all the daily tasks and the different challenges each brings. We use a system called ‘store logic’ where each individual has their own responsibilities but we’re all flexible enough to pick up each other’s tasks if we need to.


How have you developed?

When I started with Specsavers two years ago, I had absolutely no knowledge of, or experience in, the optical industry. Since then I’ve progressed from working on the reception desk to dispensing glasses and I’m now studying for my Cert IV in Optical Dispensing.

When I’ve finished my studies and become a fully qualified dispenser, I’m really looking forward to putting everything I’ve learned into practice. Hopefully, I’ll be able to share that knowledge with the next generation of dispensers as my senior colleagues have with me.

What makes you most proud of your time at Specsavers?

The achievement I'm most proud of is seeing staff members who joined after me progress and knowing that I’ve helped them on their journey. One of the great things about being part of such a close-knit team is that you can all take pride in each other’s success.

Receiving a Customer First award from head office was really nice too. I was nominated for helping a lady in a wheelchair and her elderly parents get around the store. To me, it wasn’t anything special - just a normal, decent thing to do. Nevertheless, it was good to be recognised and reflects the importance Specsavers puts on treating customers well.