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Retail Operations

The Retail team supports our stores with a variety of service that cover all aspects of their retail businesses, working closely with Store Partners to help improve their operational effectiveness and business performance.

Key information

By helping our Store Partners develop business plans, share best practice and focus on performance, you will contribute to delivering great customer service and strategies to increase market share. You’ll also be managing customer contact and giving our stores useful insights that enable them to meet customer needs.

Retail Support

The Retail Support team works closely with all of our stores to improve their business performance. We have field teams available across Australia and New Zealand, allowing Specsavers to have people on the ground to support our local stores. The Retail Support team works very closely with our stores to develop business plans to improve performance, providing commercial advice, sharing best practice and promoting excellent customer service.

Retail Communications

The Retail Communications team ensures that Specsavers stores are up to date with the latest news, trends and industry issues. This team produces a range of electronic, paper and set-piece presentations throughout the year. This includes weekly strategic newsletter, briefs for Partners on hot topics, and regular business updates. This team works to ensure everyone in Specsavers throughout Australia and New Zealand has the information they need to be successful.

Training and development

Training and development

At Specsavers we are committed to providing our people with a number of development opportunities, allowing them to reach their full potential. When joining Specsavers our learning and development program will ensure that you are provided the training to understand all the aspects of your role. You will also have continuous professional development opportunities through a range of mediums, including face-to-face training and online training sessions.

Application process

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Step

1

Your first step is to apply for the Support Office position you want

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Step

2

After an initial pre-screen, those meeting the role requirements will have a telephone interview

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Step

3

If you are successful you will be invited to an interview/ assessment, and you may be asked to complete a questionnaire 

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Step

4

The next step is either a 2nd stage interview or an assessment centre or presentation 

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Step

5

After 2nd stage interviews/assessment centres, we conduct reference checks. You will notified of your application status whether you are successful or not for the position and the successful candidate will be offered the postion

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Step

6

We also share feedback  to all candidates in the interview process, including the outcome of any assessments you’ve completed

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